Frequently Asked Questions & Policies

Q: What COVID-19 Safety Protocols are you taking?

A: 

    • Anyone in the Collective who shows any symptoms, or are living with anyone who is sick or quarantined are asked to stay home and may return only with a negative test result and clearance from a doctor. 
    • HEPA Air Filters are in our treatment rooms and kept on 24/7 
    • All employees will have their temperature checked each morning. Anyone with a temperature above 99F must be sent home until there is no evidence of fever or Covid-19 symptoms.
    • All of us wear state mandated protective equipment, including face masks at all times. 
    • All of our treatment rooms, common areas, tools, and chairs will be cleaned and properly disinfected using EPA registered solutions and appropriate contact times between each client. Other surfaces will be continuously disinfected throughout the day as well.
    • We are staggering appointments so that you will be the only client in the common areas at any given time.
    • Hand sanitizer will be readily available at each entrance, common areas, and checkout.
  • Masks are required at all times & you are asked to wash your hands or use hand sanitizer before every service. 

    Please call to reschedule if you are feeling ill or have any symptoms of COVID-19 or any other contagious illness. 

     

Q: It's my first time coming in for a service, anything I should know?

A: Yes, 

Please arrive 10-15 minutes before your appointment is scheduled to begin.

You will fill out an intake form & have a short chat before we get started.
Parking is in the back of house.

The front door bell does not work, your practitioner will be expecting you and will meet you at the door. 

Gender neutral restroom is all the way back through the waiting area.

Please refrain from smoking or wearing strong fragrances before your appointment.

 

Q: What time should I arrive?

A: Your appointment will start promptly at the time you are scheduled. If you happen to be late we will do our best to accommodate your full time, but out of respect for our clients, we will only be able to provide services during your scheduled time.

Q: What if I need to reschedule or cancel my appointment?

A: Rescheduling is super easy on our online booking site. It's available 24/7.

    • Please allow at least 48 hours notice to cancel or reschedule your appointment.
    • Failure to do so will result in the full price of treatment charged.
    • If you have a Gift Certificate, it will be forfeited if you cancel inside of the 48 hours
    • Rescheduling more than once for the same appointment will also result in a change fee.
  • Please call to reschedule if you are feeling ill or have any symptoms of COVID-19 or any other contagious illness. 

  • Exceptions to this policy will be considered only if there is an emergency, inclement weather conditions, or sudden onset of illness.