• FAQs

    What time should I arrive?

    Your appointment will start promptly at the time you are scheduled. If you happen to be late we will do our best to accommodate your full time, but out of respect for our clients, we may only be able to provide services during your scheduled time.

    What if I need to reschedule or cancel my appointment?

    A credit card will be used to secure your appointment at the time of scheduling.

    Rescheduling is super easy on our online booking site. It's available 24/7.
    Please allow at least 48 hours notice to cancel or reschedule your appointment.

    Failure to do so will result in the full price of treatment charged.

    If you have a Gift Certificate, it will be forfeited if you cancel inside of the 48 hours

    Rescheduling more than once for the same appointment will also result in a change fee.

    Do I tip you?

    Gratuities are never expected but always appreciated, the standard if you are happy with your service is 15-20%.

    How do I pay?

    We accept AMEX, Visa, MasterCard, Discover, Cash or Check

    I'm pregnant. Is it safe for me to get a massage?

    Not only is it safe, it is highly recommended! Alyse has an advanced certification in Prenatal Massage and will always keep you and your baby's safety as her utmost priority. Massage is safe from the time of conception through and after giving birth.

    I have a gift certificate. How do I use it?

    Schedule your appointment here

    A credit card is required to secure your appointment at the time of scheduling.
    No holds or charges will be made on your card.

    Rescheduling is super easy on our online booking site. It's available 24/7.
    Please allow at least 48 hours notice to cancel or reschedule your appointment.

    Gift Certificates will be forfeited if you cancel inside of the 48 hours or do not show up for your appointment.

    Rescheduling more than once for the same appointment will also result in a change fee.

    Please note appointments tend to book two or more weeks in advance, please take this into consideration when planning to book your appointment.
    email info@thehealingcollectiveny.com with any questions.

    Non-refundable. No cash value.
    Please use before the expiry date or gift to someone else who can use it within this time.
    There are no extensions to the expiration date.
     

    Who is welcome?

    The Healing Collective is a safe space for anyone regardless of gender identification, race, religion or otherwise.